Refund and Returns Policy for Vogue Flare Citeino

Effective Date: January 8, 2025

At Vogue Flare Citeino, we are committed to providing our customers with exceptional luxury vehicles and services. We understand that purchasing a vehicle is a significant investment, and we strive to make the process as smooth and satisfactory as possible. Our Refund and Returns Policy outlines the conditions under which we accept returns and process refunds for vehicles and related products purchased from our website or physical location.

Please review this policy carefully before making a purchase. By making a purchase from Vogue Flare Citeino, you agree to the terms and conditions outlined in this Refund and Returns Policy.

1. General Return and Refund Eligibility

  • Returns of New Vehicles: We offer a limited return policy for new vehicles purchased from Vogue Flare Citeino. If you are not fully satisfied with your new vehicle, you may request a return within 7 days from the date of delivery or pick-up, provided the following conditions are met:

    • The vehicle must be in new, unused, and undamaged condition, with no modifications or alterations made to the vehicle.
    • The vehicle must not have been involved in any accidents or have sustained any damage after delivery.
    • All original documentation, manuals, and accessories (including keys, floor mats, etc.) must be returned along with the vehicle.

  • Returns of Used Vehicles: Due to the nature of used vehicles, returns are generally not accepted unless the vehicle is found to be defective or misrepresented at the time of purchase. In such cases, the return request must be made within 7 days of purchase.

  • Non-Vehicle Products: For non-vehicle products such as accessories, parts, or merchandise, we accept returns within 14 days of purchase, provided the product is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: To request a return, please contact our customer service team at info@vogueflareciteino.com or call us at 541-279-0644. You must provide your order number, details of the product, and the reason for the return.

  • Inspection and Approval: Once we receive your return request, we will review the details and may require an inspection of the vehicle or product to assess its condition. We will notify you whether your return request is approved.

  • Return Shipping: If the return is approved, we will arrange for the return of the vehicle or product. For non-vehicle products, the customer is responsible for the return shipping costs unless the item is defective or damaged. For vehicles, we will arrange for pickup at no additional charge if the vehicle meets the criteria for return.

  • Condition of Return: The vehicle or product must be returned in its original condition. If there are any signs of damage, wear, or alterations, your return request may be denied, or a restocking fee may be applied.

3. Refund Process

  • Refund Timeline: Once the returned vehicle or product is inspected and accepted, we will process the refund. Refunds for non-vehicle products will be issued within 7 business days, while vehicle refunds may take up to 14 business days, depending on the circumstances.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. In cases where a vehicle was financed, the refund will be applied according to the terms of the financing agreement.

  • Deductions from Refunds: If the vehicle or product is returned in a condition that does not meet our return criteria, or if there are any missing parts or accessories, we reserve the right to deduct a restocking fee or reduce the refund amount. For vehicles, this may include costs for any damages or excessive mileage incurred after delivery.

  • Non-Refundable Items: The following items are not eligible for a refund:

    • Vehicles that have been driven for more than 500 miles or have sustained any damage or modifications after delivery.
    • Any vehicle or product purchased with a customized configuration (such as special paint, performance modifications, or personalized features).
    • Products that are marked as final sale or are perishable in nature.

4. Exceptions and Special Circumstances

While we strive to accommodate all return and refund requests, certain exceptions may apply based on the specific circumstances of the purchase:

  • Defective or Misrepresented Vehicles: If the vehicle you purchased from us is defective or was misrepresented at the time of sale, you are entitled to a return or refund. In such cases, we will work with you to resolve the issue, including arranging for repairs or a full refund, depending on the severity of the issue.

  • Extended Returns for Certain Conditions: If you experience a significant issue with your vehicle (such as a major mechanical failure) after the 7-day return window, please contact us. We may offer extended returns or exchanges, subject to the terms of our warranty program or manufacturer guidelines.

5. Warranty and Service

  • Manufacturer’s Warranty: All vehicles sold by Vogue Flare Citeino are covered by the manufacturer’s warranty, which provides protection for certain defects or issues that arise after the purchase. Please refer to the warranty booklet for details on coverage and how to file a claim.

  • Service and Repairs: If your vehicle requires repairs or servicing, you may be eligible for warranty coverage or additional service packages that we offer. Please contact our service department to schedule an appointment or inquire about available options.

6. Customer Responsibilities

  • Inspection: We recommend that you thoroughly inspect the vehicle or product upon delivery or pick-up to ensure it meets your expectations and is free from defects. Any issues should be reported to us immediately.

  • Maintenance: You are responsible for regular maintenance and care of your vehicle after delivery. Failure to follow the manufacturer’s recommended maintenance schedule may void any warranties or return options.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need to initiate a return or refund request, please contact us at:

Vogue Flare Citeino
517 New Street
Beaver Creek, Oregon, United States
Phone: 541-279-0644
Email: info@vogueflareciteino.com
Website: https://vogueflareciteino.com/